The Spectrum Advantage

Service

Exceptional, white-glove service
to every client, regardless of size.

Spectrum is always there when I need them. They always answer the phone and respond to emails the same day. As a small business, it's the little things like that which make a broker so valuable. They even reminded us about our PCORI fees and 1095 filings and walked me through them every step of the way. I would have been so lost without their support!

HR/Office Manager
Electrical Contractor

Dedicated Customer Service Model

  • Day-to-day HR support
  • Benefit plan administration and assistance
  • Claims advocacy
  • COBRA process support and administration
  • Invoice support
  • Ongoing enrollment support
  • Renewal procurement
  • Dedicated 24/7 HR support via phone or email, powered by HR Workplace Services

Communications

  • Dedicated employee benefits engagement with employees
  • Customized employee communication materials - open enrollment guides, employee newsletters, FMLA posters, and health and wellness resources
  • Benefits education through live and pre-recorded benefits meetings - in person and virtual
  • Bilingual communications available

Proactive Service

  • Monthly/Quarterly meetings to stay up to date on claims utilization, internal updates, business initiatives, and market trends
  • Pre-renewal meetings to plan upcoming renewal and open enrollment
  • Renewal meetings to review carrier negotiations, market availability, and discuss open enrollment strategy
  • Year-round data analytics providing predictable renewals

Experience the Spectrum difference
Let's discuss how our white-glove service can support your team every step of the way.